Privacy Policy

Personal Identification Information

• Full name and contact details including email address and phone number
• Postal address for service delivery and compliance purposes
• Date of birth and government-issued identification numbers when required
• Employment information and income details for financial assessment
• Bank account details for payment processing and verification

Technical and Usage Data

We automatically collect certain technical information when you use our platform. This includes your IP address, browser type, device information, and how you interact with our website. We also track which pages you visit, how long you stay, and what features you use most frequently.

This data helps us understand user behavior patterns and improve our platform's functionality. We use cookies and similar technologies to enhance your browsing experience and remember your preferences.

Service Providers and Partners

We work with trusted service providers who help us deliver our platform. These include payment processors, cloud hosting services, email delivery platforms, and customer support tools. All third-party providers are carefully vetted and bound by strict confidentiality agreements.

• Payment processors for secure transaction handling
• Cloud infrastructure providers for data storage and platform hosting
• Analytics services to understand user behavior and improve our platform
• Customer support platforms for efficient query resolution
• Marketing automation tools for personalized communications

Legal Requirements

We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes compliance with Australian Securities and Investments Commission (ASIC) requirements, anti-money laundering regulations, and taxation obligations.

In such cases, we only share the minimum information necessary and notify you when legally permitted to do so.

Access and Correction

You can request access to all personal information we hold about you at any time. We'll provide this information in a commonly used electronic format within 30 days of your request. If you find any inaccuracies, you can request corrections, and we'll update your records promptly.

Data Portability and Deletion

You have the right to receive your data in a portable format if you wish to transfer it to another service. You can also request deletion of your personal information, though we may need to retain certain records for legal or regulatory compliance.

To exercise these rights, contact our privacy team using the details provided at the end of this policy. We'll verify your identity and process your request within the required timeframes.

Technical Safeguards

• Industry-standard encryption for data transmission and storage
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Secure data centers with physical access controls
• Regular software updates and security patches

Organizational Measures

Our team receives regular privacy and security training. We maintain strict access controls, ensuring only authorized personnel can access your information for legitimate business purposes. All staff sign confidentiality agreements and follow our comprehensive privacy procedures.

We also maintain incident response procedures to quickly address any potential security issues and notify affected users when required by law.

Retention Periods

Account information is retained while your account remains active and for seven years after closure for regulatory compliance. Transaction records are kept for seven years as required by Australian financial regulations. Marketing data is deleted within two years of your last engagement unless you've provided ongoing consent.

Technical logs and analytics data are typically retained for 12 months before being anonymized or deleted.

International Data Transfers

Some of our service providers are located outside Australia. When we transfer your data internationally, we ensure adequate protection through approved mechanisms such as standard contractual clauses, adequacy decisions, or other lawful transfer methods.

We maintain records of all international transfers and can provide details upon request.

Types of Cookies We Use

• Essential cookies for basic website functionality and security
• Performance cookies to analyze site usage and identify improvements
• Functionality cookies to remember your preferences and settings
• Marketing cookies to deliver relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. We also respect Do Not Track signals where technically feasible.