Refund Policy

Aurivellelink Investment Learning Platform

Last Updated: March 15, 2025

Our Commitment to You

At Aurivellelink, we stand behind the quality of our investment education programs. We understand that choosing the right learning platform is an important decision, and we want you to feel confident about your investment in our courses and resources.

This refund policy outlines the circumstances under which refunds are available, our process for handling refund requests, and the timelines you can expect. We've designed this policy to be fair and transparent while protecting both our students and our business.

Refund Eligibility Criteria

30-Day Money-Back Guarantee
            We offer a comprehensive 30-day money-back guarantee for all our premium learning
            programs and courses purchased directly through our platform.
          

Refund requests must be submitted within 30 calendar days of your initial purchase date
You must have completed less than 25% of the course material to be eligible
The course or program must have been purchased directly from Aurivellelink's official website
One-on-one coaching sessions that have already been completed are non-refundable
Digital downloads and PDF materials accessed after purchase may affect refund eligibility
Promotional or discounted courses follow the same refund timeline but may have additional restrictions

Non-Refundable Items

While we strive to accommodate refund requests whenever possible, certain items and services are non-refundable due to their nature:

Completed one-on-one coaching or mentorship sessions
Live webinar access after the event has concluded
Physical materials that have been shipped and delivered
Courses purchased through third-party platforms or affiliates
Gift certificates and promotional credits
Monthly membership fees after services have been actively used

Refund Process Steps

We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:

Submit Your Request

Contact our support team at info@Aurivellelink.com with your refund request. Include your order number, purchase date, and reason for the refund request.

Request Review

Our team will review your request within 2 business days. We'll verify your eligibility and may ask for additional information if needed.

Approval Notification

Once approved, you'll receive an email confirmation with details about your refund and the expected processing timeline.

Processing & Payment

Refunds are processed back to your original payment method within 5-10 business days, depending on your bank or credit card provider.

Payment Method & Processing Times

Refund processing times vary depending on your original payment method. Here's what you can expect:

Credit Card Payments
            Refunds to credit cards typically appear within 5-7 business days. However, your credit
            card company may take additional time to post the credit to your account.
          

PayPal refunds: 3-5 business days to appear in your PayPal account
Bank transfers: 7-10 business days depending on your financial institution
Apple Pay/Google Pay: 5-7 business days, processed through your linked payment method
International payments: Additional 2-3 business days due to currency conversion

Special Circumstances

We understand that exceptional situations sometimes arise. While our standard policy covers most scenarios, we evaluate certain circumstances on a case-by-case basis:

Medical emergencies that prevent course completion
Technical issues that significantly impact your learning experience
Course content that materially differs from what was advertised
Duplicate purchases made in error
Financial hardship situations with proper documentation

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Important: Attempting to dispute charges with your credit card company before following our refund process may result in temporary suspension of your account access while the dispute is resolved.

Need Help with a Refund?

Email: info@Aurivellelink.com
Phone: +61435214415
Address: 476 Ruthven St, Toowoomba City QLD 4350, Australia

Support Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST